This Return & Refund Policy outlines the conditions under which purchased items may be returned and how eligible claims will be resolved. Please review the following terms carefully before submitting a return or refund request.
Eligibility for Returns
Items may only be returned where they meet the following conditions:
Damaged Items
2.1 Damage During Storage or Delivery
Where an item is confirmed to have been damaged as a result of improper storage or handling during delivery, we will resolve the complaint appropriately.
Where a refund is approved, the customer will receive a refund equivalent to the value of the confirmed damaged goods.
2.2 Factory or Manufacturing Defects
Where an item is damaged or defective due to a factory or manufacturing error, the complaint will be reviewed and resolved on a case-by-case basis.
Depending on the circumstances, the resolution may include a replacement, refund, or another appropriate remedy.
2.3 Customer-Caused Damage or Misuse
Items damaged as a result of customer misuse, improper handling, improper storage, alteration, or use contrary to the manufacturer's instructions may not qualify for a return or refund.
Each complaint will be reviewed before a final decision is made.
Return Period
3-day return window
All return or damage complaints must be submitted within 3 days from the date of delivery.
Returns, refunds, or complaints submitted after the 3-day return period will not be accepted or processed, except where otherwise required by applicable law.
Return Conditions
To qualify for a return, the item must generally be:
We reserve the right to assess the condition and circumstances of a returned item before approving a refund or replacement.
Refunds
Where a refund is approved, the refund will be based on the value of the affected goods.
Refund processing timelines may vary depending on the payment method and financial institution used for the original transaction.
How to Make a Return or Complaint
Customers who receive a damaged or defective item should contact our customer service team as soon as possible and provide their order details and relevant information about the issue.
Customer service
+234 810 892 0598
Our team will review the complaint and communicate the appropriate resolution.
Policy Compliance
By making a purchase, customers acknowledge and agree to the terms of this Return & Refund Policy.
We appreciate your cooperation and understanding. Our goal is to resolve legitimate complaints fairly while ensuring a smooth and transparent shopping experience for all our customers.
If you have any questions or concerns regarding a return, refund, or purchase, please contact our customer service team. We are always happy to assist.
Have a question about your order?
Reach out to our customer service team and we'll be happy to assist with your return, refund, or purchase.